FAQs

Domiciliary care, also known as home care, is a service that provides support and assistance to individuals who need help with daily activities but wish to remain living in their own homes. Our domiciliary care business offers personalised care services tailored to the specific needs of each client.

We offer a wide range of services to meet our clients' diverse needs. Our services include personal care assistance (e.g., bathing, dressing, toileting, grooming), medication management, catheter / stoma support, meal preparation, light housekeeping, companionship, mobility support, and assistance with errands and appointments. We specialise in Dementia & Alzheimer's care.

Our domiciliary care services are designed for individuals of all ages who require support due to aging, disability, illness, injury, or any other condition that makes it challenging for them to perform daily activities on their own.

Yes, our care professionals are highly qualified, trained, and experienced. They undergo rigorous background checks, extensive training, and continuous education to ensure they provide compassionate and professional care to our clients.

We take great care in matching care professionals with clients. Our team considers various factors such as the client's needs, preferences, personality, and specific requirements to ensure compatibility and create a comfortable environment for both the client and care professional.

To get started, simply contact our office to schedule a consultation. During the consultation, we'll discuss your specific needs, preferences, and any medical requirements. Following the assessment, we will propose a personalised care plan tailored to your individual situation.

Yes, absolutely. We offer flexible scheduling options to accommodate our clients' preferences and needs. Whether you require a few hours of care per week or 24/7 support, we can work with you to create a schedule that fits your lifestyle.

Client safety is our top priority. Our care professionals are trained in safe practices and protocols, and we regularly monitor and evaluate the quality of care provided. Additionally, we perform thorough background checks on all our care professionals to ensure they meet our strict safety standards.

In many cases, domiciliary care services can be covered by insurance, government assistance programs, or other funding options. Our team can assist you in understanding your coverage options and guide you through the process of accessing financial support if available.

At Primacy Homecare, we prioritise individualised care, compassion, and professionalism. We believe in empowering our clients to maintain independence and dignity while providing a support system to enhance their quality of life. Our commitment to excellence and client satisfaction sets us apart.

We value feedback from our clients and their families. If you have any concerns or feedback regarding our services, please reach out to our dedicated support team. We are always ready to listen, learn, and improve to ensure the best possible care for our clients.

Absolutely. We encourage family involvement and open communication. Family members are welcome to participate in care planning, and we keep them informed about their loved one's progress and well-being regularly.

We understand that needs may change over time, so we offer flexible arrangements. There is no minimum commitment or contract period, and you can adjust the level of care as required.

Yes, we have care professionals trained in providing specialised care for various medical conditions, such as Dementia, Parkinson's Disease, stroke recovery, and more. Our team can discuss your specific requirements and ensure you receive the appropriate care.

For more information or to schedule a consultation, please contact us through our website, phone, or visit our office. Our friendly staff will be happy to assist you and answer any further questions you may have.

In England, there are several funding options available for domiciliary care services, depending on an individual's needs, financial situation, and eligibility criteria. Below are some of the main funding options:

1. Self-Funding: Those who have the financial means can choose to privately pay for domiciliary care services. Self-funding gives individuals more control over the type and level of care they receive.
2. Local Authority Funding (Social Services): If you, or one of your family members, requires domiciliary care and have limited financial resources, you may be eligible for funding through their local authority's social services department. The local authority will assess the individual's care needs and financial means to determine the level of support they qualify for. This funding is often referred to as "means-tested" or "needs-tested" funding.
3. NHS Continuing Healthcare (CHC): In cases where an individual has significant healthcare needs and requires ongoing care, they may be eligible for NHS Continuing Healthcare. This fully funded package covers the cost of domiciliary care, along with other healthcare needs, for individuals who meet the eligibility criteria following an assessment by a multidisciplinary team.
4. Personal Health Budget (PHB): For individuals eligible for NHS Continuing Healthcare, they may have the option to receive a Personal Health Budget. This gives them more control and flexibility over how their care needs are met, including the use of domiciliary care services.
5. Direct Payments: Individuals who qualify for local authority-funded care may have the choice to receive direct payments. With direct payments, the individual receives money directly from the local authority to arrange and pay for their own care, including domiciliary care, instead of receiving services arranged by the council.
6. Attendance Allowance (AA): Attendance Allowance is a non-means-tested benefit provided by the government for individuals over the age of 65 who require help with personal care due to a disability or health condition. This allowance can contribute to covering the cost of domiciliary care.
7. Pension Credit: Pension Credit is a means-tested benefit for individuals on a low income, and it may provide additional financial support for those who need domiciliary care.
8. Charitable Organizations: There are charitable organizations and trusts that may provide financial assistance to individuals who need domiciliary care but are facing financial difficulties.

It's important to note that the funding landscape for domiciliary care in England can be complex, and eligibility criteria may change over time. If you or a loved one require domiciliary care services, it's advisable to contact the local social services department or seek advice from a financial advisor or a relevant support organization to explore the available funding options and assess eligibility based on individual circumstances. Alternatively, call our office or use our Contact Us form and we’ll be in touch.